FAQs

How much does shipping cost?

Standard shipping is ₹99 for orders below ₹999 and free for orders of ₹999 or above. The final shipping charge is shown at checkout.

When will my order arrive?

Estimated delivery to eligible metro-city pincodes is 3–4 business days after dispatch. For other locations, delivery time varies by pincode and courier service. Product availability and preparation may add time before dispatch. Estimates are not guaranteed arrival dates.

If you need items for a specific celebration, contact us before ordering to confirm whether your date is feasible.

Can I request delivery on a particular date?

You can request a preferred future delivery date in your bag. We’ll confirm whether it can be accommodated. Adding a date does not reserve or guarantee a delivery slot.

Which payment methods can I use?

Available payment methods are displayed at checkout. Online payment options are provided through PayU. Cash on Delivery is available only for eligible orders and serviceable locations.

Is Cash on Delivery available for bulk orders?

COD is unavailable when your bag contains 20 or more total units. Smaller orders may qualify for COD.

Bulk and customised orders arranged through an enquiry and quotation require prepaid payment. Each purchased pack counts as one unit, regardless of the number of pieces inside it.

How can I request bulk or customised gifts?

Use the Bulk & custom order enquiry form on our homepage. Share your products, quantities, occasion, packaging preferences and required date.

Submitting an enquiry is free and does not place an order. We’ll review your requirements and confirm pricing, availability and delivery before requesting payment.

Can I add a gift message or request gift packaging?

You can add a gift message in your bag. For gift wrapping, hampers or special packaging, contact us before ordering so we can confirm availability and any additional charges.

How do I track my order?

After dispatch, we’ll send tracking details when available. You can use the link in your shipping email or open your order-status page using the “View your order” link in your confirmation email.

Can I return a product?

Return eligibility varies by product. Check the product page and our Return, Replacement & Refund Policy before purchasing.

For damaged, defective, incorrect or missing items, contact us promptly—preferably within 72 hours of delivery—with your order number and relevant photos. Product-specific restrictions do not override applicable consumer rights.

Do I need an account to order?

No. You can checkout as a guest. You can also sign in using your email and a verification code to access your customer account.

How can I contact CelebrationKit?

Use our Contact page or email quickretailing@gmail.com. For an existing order, include your order number.

How can I become a seller?

Complete the Become a seller enquiry form on our homepage. Share your contact details, business information and the products you would like to offer. Submitting a request does not automatically approve you as a seller.