Refund policy
RETURN, REPLACEMENT & REFUND POLICY
Last Updated: 27 September 2026
CelebrationKit.com is operated by Quick Retailing LLP.
CelebrationKit is a multi-brand gifting marketplace through which customers may purchase products offered under different brands, including Comet91 and other brands that may be introduced from time to time.
Products available on CelebrationKit may be supplied directly by Quick Retailing LLP or by participating brand/seller partners. The applicable seller/brand, product information and relevant commercial terms may be displayed on the respective product page, at checkout, in the order confirmation or through other customer communications.
This policy applies to purchases made through CelebrationKit.com, subject to any product-specific terms disclosed before purchase and applicable law.
1. OUR APPROACH
We work with brands and sellers to make sure products listed on CelebrationKit are accurately represented and appropriately fulfilled.
Each order is subject to the product information, seller details, applicable return conditions and other terms displayed to the customer before or at the time of purchase.
Where a product-specific return, replacement, warranty or service condition applies, that condition will be communicated on the relevant product page or associated order information.
Nothing in this policy is intended to exclude or limit any consumer right, remedy or protection that cannot legally be excluded or limited.
2. RETURN & ISSUE-REPORTING WINDOW
For eligible returns, replacements, refunds or product-related complaints, customers should generally raise their request within 3 days (72 hours) from the delivery of the applicable item.
For orders involving multiple items delivered at different times, the applicable return period is determined with reference to the delivery of the relevant item.
For damaged, incorrect, incomplete or defective deliveries, customers should contact CelebrationKit as soon as the issue is identified rather than waiting until the end of the reporting window.
Requests received after the applicable 3-day period may still be reviewed in appropriate circumstances, including where required by applicable law, where the issue could not reasonably have been identified earlier, or where the applicable product or seller terms provide a longer period.
Nothing in this section limits any mandatory consumer right or remedy under applicable law.
3. WHEN A RETURN, REPLACEMENT OR REFUND MAY APPLY
A return, replacement or refund may be considered where:
• The wrong product, variant, size or quantity was delivered.
• The product is damaged in transit.
• The product is materially defective on arrival.
• An item or part of an order is missing.
• The product is materially different from the description or specifications displayed at the time of purchase.
• A specific return, replacement, warranty or refund entitlement is stated on the applicable product page.
• A remedy is required under applicable law.
Where appropriate, CelebrationKit or the applicable seller may offer a replacement before a refund, subject to product availability and the circumstances of the claim.
Eligibility may vary depending on the product, category, seller, brand, condition of the item and applicable terms.
4. PRODUCT-SPECIFIC RETURN CONDITIONS
Because CelebrationKit is a multi-brand gifting marketplace, return eligibility can vary by product and category.
Certain products may be:
• Non-returnable due to their nature.
• Eligible only for replacement.
• Subject to a specific return period.
• Subject to brand or manufacturer warranty conditions.
• Subject to hygiene, personalization, perishability, customization or other category-specific restrictions.
• Designated as final-sale items where clearly disclosed before purchase.
Where such conditions apply, they will be disclosed on the applicable product page, at checkout or through relevant order information before or at the time of purchase.
Product-specific conditions will apply where they have been clearly communicated to the customer and are consistent with applicable law.
5. CHANGE-OF-MIND RETURNS
Unless expressly stated otherwise on the applicable product page or required by applicable law, CelebrationKit does not generally accept returns solely because a customer:
• Has changed their mind.
• Selected the wrong product.
• Ordered the product by mistake.
• No longer requires the product.
• Changed their celebration plans.
• Ordered an item that is not suitable for their intended use.
An exceptional return request may be reviewed based on the product category, condition of the item, seller terms and operational feasibility.
Approval of an exceptional return does not establish a general right to return other products or future orders.
Where an exceptional return is approved for a customer-preference or other non-defect reason, the customer may be responsible for arranging and paying the applicable return shipping, unless otherwise stated or required by law.
6. PRODUCT CONDITION FOR RETURNS
Where a return is approved, the product should generally be unused and returned in the condition in which it was received.
Where applicable, the customer should return the original packaging, tags, accessories, manuals, inserts and other components supplied with the order.
A returned product may be inspected before a return, replacement or refund is finalized.
Where a product has been used, damaged after delivery, altered, assembled in a manner that affects resaleability, or returned incomplete, the return or refund may be refused or adjusted to the extent permitted by applicable law and the circumstances of the claim.
Products must not be intentionally damaged or altered in order to create or support a return or refund claim.
7. DAMAGE, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS
If an order arrives damaged, defective, incorrect or incomplete, customers should contact CelebrationKit as soon as possible and preferably within 72 hours of delivery.
Customers should retain:
• The product.
• Original product packaging.
• Outer shipping packaging.
• Shipping labels.
• Any other information that can reasonably help identify the shipment or product.
To assess a claim, CelebrationKit or the applicable seller may request:
• Photographs of the product.
• Photographs of the packaging.
• Photographs of shipping labels.
• A short video.
• Unpacking footage, where available.
• Product or order details.
• Other reasonable information relevant to the claim.
The purpose of requesting such information is to verify the issue, identify the appropriate seller or fulfilment party and process genuine claims efficiently.
Where the issue is confirmed to be attributable to CelebrationKit, the applicable seller or the fulfilment/delivery process, an appropriate remedy may be provided in accordance with the applicable product terms and law.
8. RETURN SHIPPING
For a standard customer-initiated return that is accepted under the applicable product or seller terms, the customer will generally be responsible for arranging and paying the return shipping.
Customers should use a reliable and trackable return service and retain the return tracking information until the return has been completed.
CelebrationKit does not generally provide free return shipping for customer-preference returns unless expressly stated on the applicable product page or otherwise approved.
Where a return is required because of a confirmed issue attributable to incorrect fulfilment, incorrect product, material damage, defect, incomplete delivery or another issue for which the applicable seller or fulfilment party is responsible, CelebrationKit or the applicable seller may arrange or bear the applicable return shipping in accordance with the circumstances and applicable law.
No separate restocking fee is charged under CelebrationKit's standard return rules.
9. REFUND PROCESS
Once an approved return is received, where a return is required, the product may be inspected before the refund is finalized.
Where a refund is approved, it will generally be processed through the original payment method or another appropriate payment mechanism permitted for the transaction.
The time taken for a refund to appear in the customer's bank account, card account, payment wallet or other payment instrument may vary depending on the payment provider, issuing bank or payment method.
For Cash on Delivery orders, where a refund is approved, CelebrationKit or the applicable seller may request the customer to provide appropriate refund information through the official customer-support process.
Where applicable, original shipping charges or other charges may be non-refundable unless the refund arises from an error attributable to CelebrationKit or the applicable seller, or refund of those charges is otherwise required by applicable law.
Any applicable return shipping cost or other permitted return-related amount will be handled in accordance with the applicable return terms.
10. REPLACEMENT
Where replacement is appropriate, CelebrationKit or the applicable seller may provide a replacement instead of a refund.
Replacement is subject to:
• Availability of the product.
• Verification of the reported issue.
• Applicable seller or product terms.
• Any requirements imposed by the relevant brand or manufacturer.
Where a replacement is unavailable or not reasonably possible, an eligible refund may be offered.
11. ORDER CANCELLATION
Customers may request cancellation within 24 hours of placing an order, subject to the order remaining unfulfilled and subject to the applicable cancellation rules.
Customers should request cancellation as soon as possible after placing the order.
Cancellation requests are not guaranteed once an order has entered processing, packing, fulfilment or dispatch.
Once an item has been fulfilled or dispatched, the cancellation option may no longer be available and the applicable return or refund process may apply instead.
For Cash on Delivery orders that are successfully cancelled before fulfilment, no payment refund will generally be required because payment has not yet been collected.
For prepaid orders, approved cancellations will be handled through the applicable refund process.
Any cancellation or refund will remain subject to applicable product-specific terms and applicable law.
12. DELIVERY ISSUES
If an order has not arrived within the delivery timeline communicated at checkout or in subsequent order communications, customers should contact CelebrationKit.
CelebrationKit may coordinate with the relevant delivery partner and, where applicable, the seller or brand responsible for fulfilment to investigate the shipment.
Delivery timelines can vary according to destination, product, seller, courier service, logistics conditions, seasonal demand and other circumstances beyond reasonable control.
A delay in delivery does not automatically create a right to cancellation or refund where the order remains within the applicable communicated delivery timeline, subject to applicable law and the circumstances of the order.
13. SELLER AND BRAND INFORMATION
Because CelebrationKit operates as a multi-brand gifting marketplace, relevant seller or brand information may be displayed on the product page, at checkout, in the order confirmation or in other appropriate customer communications.
Where applicable, seller information may include the seller or business name, relevant contact information and other information necessary for customers to make informed purchase and post-purchase decisions.
For imported products, applicable importer and country-of-origin information will be provided as required by applicable law.
14. HOW TO RAISE A RETURN, REPLACEMENT OR REFUND REQUEST
Customers may contact:
CelebrationKit
Quick Retailing LLP
Email: quickretailing@gmail.com
Customers should include, where applicable:
• Order number.
• Customer name.
• Product or brand name.
• Description of the issue.
• Photographs or video, where relevant.
• Photographs of packaging or shipping labels, where relevant.
• Any other information reasonably required to assess the request.
Providing complete information at the beginning can reduce unnecessary communication and help us process requests more efficiently.
15. CLAIM REVIEW
Return, replacement and refund requests may be reviewed using relevant order information, product details, seller terms, fulfilment records, delivery records, photographs, videos, product condition and other reasonably relevant information.
CelebrationKit or the applicable seller may request additional information where reasonably necessary to verify the claim.
A request will be handled in accordance with the applicable product terms, seller terms and applicable law.
The submission of a request does not by itself guarantee approval of a return, replacement or refund.
16. THIRD-PARTY / BRAND WARRANTIES
Where a product carries a manufacturer or brand warranty, the warranty terms may be separate from this return and refund policy.
Customers should refer to the applicable product page, warranty documentation or brand terms for details.
CelebrationKit may assist with communication or coordination where appropriate, but the specific warranty obligations will depend on the applicable brand, manufacturer and warranty terms.
17. PAYMENT, FRAUD AND ORDER VERIFICATION
For customer and order protection, CelebrationKit or the applicable payment or fulfilment provider may conduct reasonable verification checks in appropriate circumstances.
Certain Cash on Delivery orders may be subject to order or address verification before dispatch.
Orders may be cancelled, delayed or declined where there is a reasonable concern regarding payment, fraud, incorrect information, serviceability, product availability or another legitimate fulfilment issue, subject to applicable law.
Customers should never provide payment credentials, OTPs, passwords or other sensitive financial information to any person claiming to represent CelebrationKit outside the official payment or customer-support process.
18. GRIEVANCE REDRESSAL
For consumer grievances relating to purchases made through CelebrationKit.com, customers may contact:
Grievance Officer
Quick Retailing LLP
Email: quickretailing@gmail.com
Complaints will be acknowledged and handled in accordance with applicable legal requirements.
Where a complaint relates specifically to a particular brand or seller, CelebrationKit may coordinate with the relevant seller or brand to facilitate resolution.
19. POLICY UPDATES
Quick Retailing LLP may update this policy from time to time to reflect changes in:
• Products and product categories.
• Brands and sellers available on CelebrationKit.
• Fulfilment and logistics processes.
• Payment and refund processes.
• Business operations.
• Applicable laws, regulations or regulatory requirements.
The latest version of this policy will be published on CelebrationKit.com with the revised “Last Updated” date.
Policy updates will ordinarily apply prospectively and will not retrospectively alter the terms applicable to orders already placed, except where a change is required by applicable law.
20. GENERAL
This policy should be read together with the product-specific information, seller or brand terms, shipping information, warranty terms, order information and other applicable policies communicated to the customer.
Where a product-specific policy provides a different return, replacement or warranty condition, that condition will apply where it was clearly disclosed before or at the time of purchase and is permitted under applicable law.
Where there is a conflict between this policy and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.
Nothing in this policy is intended to limit any right, remedy or protection available to a consumer under applicable law.
CelebrationKit and Quick Retailing LLP reserve the right to review individual requests and apply the appropriate remedy based on the circumstances, applicable product terms and applicable law.